Returns

If something is wrong with it

We will replace it or refund you, your choice. That covers:

• a misprint — wrong colours, bad registration, cracking, or the artwork in the wrong place
• a fault in the garment itself — a seam, a hole, a stain
• the wrong item, the wrong colour or the wrong size arriving, where it does not match what your confirmation email says you ordered
• a parcel that never arrives, or arrives damaged

Tell us within 30 days of delivery and send a photograph of the problem, plus one of the printed label inside the collar. We need the photographs because that is what our printer requires to approve a reprint; without them we are paying for the replacement twice, and a shop this size cannot absorb that.

You do not pay to send anything back, and in most cases we will not ask you to send it back at all — shipping a faulty shirt across the country costs more than the shirt. Keep it, bin it, or give it away.

If you have changed your mind

We cannot take it back. Nothing here is made until you buy it, and a shirt printed with one character’s face on it, in your size, has nowhere to go afterwards — it is not stock we can return to a shelf. A refund for a change of mind is a garment thrown away and the full cost absorbed.

That is not us being difficult about it, and it is why we try hard to stop the mistake happening instead:

• every garment has a size chart with real measurements, taken flat, linked beside the size buttons before you choose
• the shirts are relaxed and boxy — if you want it fitted, size down
• every colour has its own photograph, and you can enlarge it

If you are between sizes and unsure, email us before you order rather than after. We would far rather answer that than refuse a return.

If you ordered the wrong size

This is the hard one, and the honest answer is that it is the same situation: a made-to-order garment in a size you did not want. We cannot swap it.

If the size you received does not match the size on your confirmation email, that is our error and the section at the top applies instead — tell us and we will put it right.

Cancelling an order

Email us as soon as you can. If it has not gone to print yet, we will cancel it and refund you in full. Printing usually begins within a few hours of your order, so this is a matter of being quick rather than of having a window.

Once it has gone to print there is nothing to cancel — the garment exists and has your print on it.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. They cannot be sent anywhere else — not to a different card, not as store credit. Your bank usually takes five to ten working days to show it.

Where sales tax was added at checkout, it is refunded with the rest.